Terms & Conditions

1. Who we are

AlwaysOnTime™ is provided by ROS Consultancy Ltd ("we", "us", "our"). By using our website or service, you are entering into a contract with ROS Consultancy Ltd. If you are using the service on behalf of a business or organisation, you confirm that you have authority to bind that organisation to these terms.

2. Acceptance of terms

By accessing or using AlwaysOnTime™, you confirm that you accept these Terms & Conditions and agree to comply with them. If you do not agree, you must not use the service. These terms apply whether you are a free visitor or a paying subscriber.

3. What we provide

AlwaysOnTime™ is a punctuality and reliability system. The free Punctuality Planner™ helps you calculate when to leave for a journey based on an arrival time, travel duration and buffer. Premium features include reliability tracking, preparation checklists, habit tracking and departure alerts.

We do not guarantee that the service will be uninterrupted or error-free. We may update, improve, or remove features from time to time.

4. Payments, subscriptions and Paddle

Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, subscription renewal, cancellation and refund mechanics are handled by Paddle in accordance with their Buyer Terms. By subscribing, you agree to Paddle's terms as they apply to the processing of your order.

Premium subscriptions are billed on a monthly or annual basis depending on the plan you choose. You may cancel at any time through your billing portal or by contacting Paddle. You will retain access until the end of your current billing period.

5. Your account and accuracy

If you create an account, you are responsible for keeping your login credentials confidential and for all activity that occurs under your account. You must provide accurate information and keep it up to date.

6. Acceptable use

You must not misuse the service. In particular, you must not:

• use the service for any unlawful purpose or in any way that violates applicable laws;
• send spam, fraud, or deceptive communications through the service;
• infringe the intellectual property or other rights of any person;
• interfere with the security or integrity of the service, including by introducing malware, probing, scraping, or attempting to circumvent access controls;
• reverse engineer, decompile, or disassemble any part of the service;
• resell, redistribute, or sublicense the service without our written consent.

7. Intellectual property

ROS Consultancy Ltd retains all ownership of the service, including the software, design, branding, documentation, and content. We grant you a limited, non-exclusive, non-transferable right to use the service for your personal or internal business purposes within the plan you have selected. All rights not expressly granted are reserved.

8. User content

If you enter commitments, notes, or other content into the service, you grant us a limited licence to host and process that content solely for the purpose of providing the service to you. You are responsible for ensuring you have the right to share any content you upload.

9. Suspension and termination

We may suspend or terminate your access if you materially breach these terms, fail to pay when due, create a security or fraud risk, or repeatedly or seriously violate our acceptable use policy. If your access is terminated, your data will be handled in accordance with our Privacy Notice.

10. Liability and disclaimers

To the fullest extent permitted by law, ROS Consultancy Ltd disclaims all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential, or special damages such as loss of profits, data, or goodwill. Nothing in these terms excludes liability for fraud, death, or personal injury where required by law.

Our aggregate liability to you for any claim arising from the service is limited to the amount you paid to us in the 12 months before the event giving rise to liability.

11. Indemnity

You agree to indemnify ROS Consultancy Ltd against claims arising from your content, your unlawful use of the service, or your breach of these terms.

12. Governing law and disputes

These terms are governed by the laws of England and Wales. Any dispute arising from these terms or the service will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. We will publish the updated terms on this page with a revised date. Continued use of the service after any changes means you accept the updated terms.

14. Contact us

If you have any questions about these terms, please contact ROS Consultancy Ltd through the support channels listed on the website.