Legal
Refund Policy
We want you to be happy with AlwaysOnTime™. If you are not satisfied with your Premium subscription, you can request a refund within the period below.
Last updated: 28 July 2026
30-day money-back guarantee
ROS Consultancy Ltd offers a 30-day money-back guarantee on all Premium subscription purchases. If you are not satisfied for any reason, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request a refund, please visit paddle.net or contact our support team and we will be happy to help.
Free trials and cancellations
Premium subscriptions begin with a 7-day free trial. You can cancel at any time before the trial ends and you will not be charged. If you cancel after the trial, you will retain access to Premium features until the end of your current billing period.
Exceptions
Refunds are not available for partial months or unused periods of an annual subscription, except within the 30-day guarantee window. We reserve the right to refuse refunds where there is evidence of misuse, fraud, or repeated refund requests.
How long refunds take
Once approved, refunds are typically processed by Paddle within 5 to 10 business days. The time it takes for the refund to appear on your payment method depends on your bank or card issuer.
Contact us
If you have any questions about refunds, please contact ROS Consultancy Ltd through the support channels on the website.
"Respect Time. Earn Respect."
Back to home